SHIPPING INFORMATION

All packages are processed and shipped Monday through Friday from 9:00 am – 3:00 pm EST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.

PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDER PROCESSING

PO BOXES and APO/FPO or U.S. TERRITORIES 

We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders to these addresses will always ship via USPS Priority Mail service. If you are experiencing any difficulties, please feel free to contact 360hairlounge@gmail.com

DOMESTIC SHIPPING 

Free shipping on all domestic orders that exceed $75 before shipping cost and after any discount code is applied (customer must select this option at checkout). If your order does not qualify for free shipping, we offer our $7.15 flat rate ground shipping (offer excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). All packages are shipped with UPS or USPS.

TRACKING YOUR PACKAGE

We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery.

A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason (return shipment may vary on international shipments).

SALES ITEMS

All items on our SALE tab are non-refundable, non-returnable and non-exchangeable. All items on our SALE tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our SALE tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions. If your order exceeds $500, there will be a 15% restocking fee applied on returned items.

 

INTERNATIONAL SHIPPING

We ship to most international countries. Shipping cost will be calculated at the checkout page after the billing and shipping address have been input. Transit time varies from 5 – 10 business days depending upon what option you select.

Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. 360hairlounge.com cannot predict what your particular duties, taxes, cutoffs fees may be. 360hairlounge.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.